PRAISIA will always try to keep our refund policy as clear, precise, simple, fair and consistent as possible. We are here to work with you, however that requires that you communicate with us.
Payment
PRAISIA accepts its course bookings through the PRAISIA web site, wherein payments can be made online by credit, debit card, Paypal and online banking. Payments can also be made by sending cheque/DD in favor of PRAISIA PRIVATE LIMITED payable at New Delhi and we can invoice if the need arises in this case.
Any person by making such bookings accepts this refunds, cancellations and substitutions policy.
For credit card or debit card payments, the course fees are payable in full at the time of booking. Upon receipt of your order and payment your place will be confirmed by email.
For payments on invoice, we require 50% of the booking fee to be paid immediately, with the balance being paid no later than one week before the start of the course.
Cancellation
Any notice of cancellation should be made in the first instance in writing to bookings@praisia.com, and in the second instance by telephone. Please be aware that it is your responsibility to ensure that we have received any cancellation notification from you. Do Not Assume Anything! Always ensure that you receive a confirmation from us, when any cancellation is notified to us.
Cancellation charges are applied in all cases. We regret that we have to do this, because all bookings involve administrative costs and it is difficult to fill spaces made vacant by late cancellations.
Cancellation charges depend on when the written cancellation notice is received. A full refund will be given only if more than 30 days notice is given of a cancellation, see below for refund rates:
- More than 30 days notice: Full Refund – Administrative Charge
- 29 – 15 days notice: 50% Refund – Administrative Charge
- 14 – 7 days notice: 25% Refund – Administrative Charge
- Less than 7 days notice: No Refund
Exceptional circumstances: At the absolute discretion of Management, all or part of any fees paid, excluding exam fees, may be transferable to an alternative training date or a substitute of the trainee.
No allowance or refund can be made for non-attendance of a candidate booked on a training course, unless suitable notice is given in line with these conditions.
It may be necessary for reasons beyond the control of PRAISIA to change the content and timing of the course, the date, venue or instructor. Although we will always do our very best to ensure that courses take place, however things do happen that may cause us to have to cancel or reschedule courses. Sometimes this may be at short notice.
PRAISIA reserves the right to cancel a course up to and including the date of the course if insufficient bookings have been received. We will always strive to give as much notice as possible in such an event.
In all cases, people who had registered to attend a cancelled course would be given the option of a full refund or of rescheduling to a future course date.
Refunds
All refunds will be credited in the form by which they were made, and any payment made by debit or credit cards will be returned only to the payment card used to make the order.
All refunds are subject to security controls and customers will need to give correct answers to security questions before refunds are made.
At PRAISIA we are committed to security of your information and will investigate reported unauthorized usage of an account immediately, and refund customers within twenty four hours for any breach of security as a result of internal company security transgressions.
Replacement
Non-working Distance Learning Kit (DLP) received by the customers will be replaced by another working DLP kit for the same course.
Questions
Please submit any questions in relation to these terms in writing to either bookings@praisia.com or in writing by post to PRAISIA.
